Shipping Policy

Shipping Policy 

Processing Time: Orders are typically processed within 3–5 business days.

​

Shipping Rates: Calculated at checkout based on your location and order size.

​

Delivery Time: Domestic orders usually arrive within 5–10 business days.  EU SHIPPING ONLY. In case you are located outside the EU, contact Luci's social media platforms or mail lucirayn@gmail.com

​

Tracking: You will receive tracking information once your order has shipped.

​

Delays: We are not responsible for delays caused by customs, postal services, or other factors beyond our control.

​​

Return or Refund policy 

We want you to love your purchase. Please read our refund terms below:

​

• Books: All book sales (digital or physical) are final and non-refundable.

• Signed or Personalized Items: Signed copies and personalized merchandise cannot be returned or refunded, except in cases of damage during shipping.

• Merchandise: Refunds or exchanges are accepted within 14 days of delivery if items are defective or damaged. To request a refund, contact us at [insert email] with proof of purchase and photos of the issue.

• Digital Products: Non-refundable once downloaded or accessed.

• Damaged or Lost Goods: If your order arrives damaged, or is lost in transit, please contact us within 7 days of delivery. Replacements or refunds will be arranged according to our Shipping Policy.

• Return Shipping: Customers are responsible for return shipping costs unless the item is defective.